Home
»
Support
»
Shipping Policy

Shipping Policy

Freight Terms

Shipping rates are for the Contiguous United States. Alaska and Hawaii rates supplied by request.

Freight is FOB shipping point for most items and is automatically calculated upon checking out. For those larger items marked "Oversized item-Contact us for a freight quote" call 888-777-4450 and a freight quote will be furnished.

Certain additional charges for shipments are not covered under the freight charges shown (lift gate, residential delivery, non-network carriers, etc.) These charges are available by calling 888-777-4450 and requesting them. These charges will be added to the shipping costs.

Requested added service or unapproved carrier fees will be added to all shipments.

Freight Shipments Damage and Loss

Note that freight delivery shipments often encounter rough handling resulting in damage or loss. In order to hold the freight companies accountable, the shipment must be thoroughly inspected before signing the delivery document. This includes inspecting for concealed damage.

Whether the shipment will be received by you, a colleague, a family member or a customer it must be inspected.

If the receiver of the shipment has a waiver with the LTL carrier for "No signature required", this authorization reieves both CEG and the carrier from any responsibility.

Damaged shipments must be refused or notated on the delivery document.

Returns Policy

New Returns

CEG will accept any new returned item purchased from CEG stock provided it is in sellable condition. New returns must be returned in their original box or packaging, and must not be shelf worn, deteriorated, torn or otherwise not saleable in its condition or appearance.

There will be no restocking fee if the return is within 90 days from the date of purchase.

There will be a 15% restocking fee for returns after 90 days from the date of purchase and within six months from date of purchase.

Items more than six months from date of purchase are not returnable.

Special orders purchased from CEG are not returnable for credit.

Broken or Warranty Claim Returns

CEG will honor all broken or warranty claim products in accordance with manufacturers warranties and policies.

CEG will not be responsible for items returned as broken or warranty claim that are refused by the manufacturer due to abuse.

CEG can only issue a credit for broken or warranty claim items if the manufacturer determines the item to be a valid claim.

Repair under Warranty Returns

CEG will assist our customers with their warranty repairs, provided that the item was either purchased from CEG or is from a manufacturer supplying CEG, by sending them to our choice of warranty/repair centers.

If the item is within warranty, as determined by the manufacturer, then the item will be repaired at no cost and will be returned to the customer at no cost.

If the manufacturer denies warranty repair and the customer wants the item returned, the customer will be responsible for the diagnositc/estimate fees from the repair center, as well as the cost of shipping the item form CEG to the customer. Be advised that the item will likely be returned disassembled.

Out of Warranty but Repairable Returns

CEG will help our customers with their repairs by sending them to our choice of warranty/repair centers. The item will be repaired without obtaining customer authorization provided that the repair charge is less than 50% of the price of new item and under $100.00. Repairs over 50% of the price of a new item or over $100.00 will require customer approval prior to repairs being performed.

If an estimate is denied by the customer and the customer wants the item returned, the customer will be responsible for all charges from the repair center (diagnostic/estimate fees, shipping, and other charges) as will as the cost of shipping form CEG to the customer. Be advised that the item will likely be returned disassembled.

Returns Preparation Guidelines

In order to better serve you and to facilitate speedy, accurate returns processing we ask that you prepare your returns by adhering to the following guidelines:

  1. A Return Authorization number (RA) must accompany all returns. Please contact CEG at 888-777-4450 for this number.
  2. Prepare an itemized list of all items being returned (part number, quantity), and indicate the reason for return, i.e. new, broken/defective, etc. Please be sure to designate which items intended for Warranty Repair or Out of Warranty Repair.
  3. Record the RA# provided by CEG on the itemized list of all items being returned and on the shipiing label.
  4. Please separate new and broken/defective claim items either in a separate bag or box.